Policies

Terms of Use

By accessing or purchasing from thesplotch.com, you agree to these terms. All products are made to order. Once an order is confirmed, it enters production immediately. SPLOTCH reserves the right to cancel any order and issue a full refund. Product colors may slightly vary due to monitor settings. Prices are in INR and include applicable taxes.

Exchange & Replacement Policy

We want you to love what you wear.

Eligible for replacement:

• Size exchange
• Incorrect printing
• Incorrect colour received

Not eligible:

• Change of mind after order is placed
• Requests for reasons other than size exchange, incorrect printing, or incorrect colour
• Minor color variation due to screen differences

To raise a request email support@thesplotch.com within 48 hours of delivery with your order ID and one of the eligible reasons. You can also request an exchange from Track Order; our team may ask for photos to review printing or colour issues. Approved replacements processed within 7 working days. This exchange and replacement policy covers only the three reasons listed above.

Shipping Policy

• Dispatch details are shared after your order is processed
• Estimated delivery is 5–7 days from order placement
• Tracking shared via WhatsApp and email once dispatched
• Currently ships within India only

Privacy Policy

We collect only what's necessary to process your order — name, email, phone, and address. Payments are processed securely via Razorpay. We never store card details. Your data is never sold or shared except for order fulfillment via Shiprocket. Contact support@thesplotch.com to request data deletion.

Contact

Email: support@thesplotch.com
Response time: Within 2 business days